Privacy policy

Who we are

LabWrights LLC, a clinical laboratory consultancy. This policy covers labwrights.com/ and the forms on it. It does not cover client engagements, which are governed by the agreement for that engagement.

What we collect

Information you give us through a form: your name, email address, phone number, organization, role, and what you tell us about your laboratory or your credentials.

Information your browser sends: pages visited, approximate location, device and browser type, and the page that referred you. This is collected through Google Analytics via Site Kit, and through the server logs of our hosting provider, WordPress.com.

Cookies, described on the cookies page.

What we do not collect

Patient information. Every form on this site says so and asks you to confirm it. If you send us protected health information through this site, we will delete it and ask you to use a secure channel.

Payment details. We do not take payment through this site.

Why we collect it

To respond to an intake or a network application, which is the reason you sent it.

To understand which pages are read and which are not, so we can improve the site.

To meet our legal obligations, including record-keeping for engagements that begin with an intake.

Who sees it

The three partners of LabWrights LLC and, for a network application, the partner who verifies credentials.

Our service providers, only as needed to run the site: WordPress.com for hosting, Gravity Forms for form storage on our own site, Google for analytics, and Google Workspace for email.

Nobody else. We do not sell, rent or trade personal information. We do not share it with instrument makers, software vendors or reference laboratories, which is consistent with how we run the rest of the firm.

How long we keep it

Form submissions: for as long as the conversation or engagement is active, and for the period our record-keeping obligations require after it ends.

Unfinished form drafts saved with “Save and continue later”: thirty days, then deleted automatically.

Analytics data: per Google’s retention setting, which we set to the shortest option available.

Your rights

You can ask what we hold about you, ask us to correct it, or ask us to delete it. Write to hello@labwrights.com. We will answer within thirty days and will not charge for it. If you are in a state with a consumer privacy law that gives you additional rights, those rights apply and we will honor them.

Changes

If this policy changes in a way that matters, the date at the top changes with it. We do not send notices about wording changes.

Contact

hello@labwrights.com. LabWrights LLC.